Join our Heavy Truck Service Team!

If you take pride in a hard day’s work, in being adaptable, a problem solver, and a self-starter, we want you to be an integral part of The Surgenor Truck Group management team at our Kingston, Ontario location.
We require an EXPERIENCED Full-Time Heavy Truck Service Manager to join our dynamic team.

 The potential candidate will work closely with our General Manager to contribute to the day to day operation of the dealership’s service department in compliance with established policies and procedures. This person will help plan, direct, lead and control all activities of the service department to ensure the overall growth and profit objectives are met. 

The Service Manager will need to maintain the highest quality standard of professionalism in serving the customer, working with our service team, and identifying all their needs.

Responsibilities:
· Assesses present and future needs, trends, problems and profit opportunities.

• Work with the General Manager to take appropriate action as necessary.

• Provide Administrative support to the department, ensuring work orders are closed in a timely manner
• Review operational efficiency, and identify opportunities for improvement
• Work toward reaching short and long term operating and financial objectives
• Stay informed on new products and other general information of interest to customers that will assist in sales efforts
• Maintain records and reports on all phases of service activities
• Assist and coordinate efforts with outside parts and service sales personnel to achieve full market penetration
• Keep General Manager informed of all pertinent service activities
• Review Warranty Accounts Receivable and assist the Warranty Department in any way needed to expedite claim processing
• Coordinate and oversee that training programs are properly conducted and maintained
• Ensure safety and security of department staff, and assist with maintaining the appearance of the building and vehicle maintenance
• Perform other duties as assigned

 Qualifications:

· Should possess a high school diploma

· A college degree or a certificate/degree from a trade school and a 310T license is preferred, but not required

· Minimum 5 years Service Management experience; heavy truck experience is a MUST

· Must have strong customer service skills

· Must have general computer knowledge

A valid driver’s license (with clear abstract) is a must

 As a family owned and operated company for over 30 years, Surgenor Truck Group has built a solid reputation by providing superior quality products and services. When it comes to knowing trucks, no one does it better than the professionals at Surgenor Truck Group. There is a reason that Surgenor Truck Group has been recognized numerous times by the manufacturers of Volvo, Mack and Isuzu trucks.
When it comes to hiring, Surgenor Truck Group looks at potential, not just experience.

Surgenor Truck Group values our employees and are willing to invest in their growth by providing training with cutting edge technology, the newest engines, computer programs and diagnostic tools.

And because we consider our employees family, we insist on protecting them and their family’s well-being by providing medical and dental benefits, and other optional coverages and plans.

Surgenor Truck Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Due to the anticipated volume of responses to this advertisement, Surgenor Truck Group wishes to thank all applicants in advance for their interest in joining our team. Only those candidates under consideration will be contacted.

Send your resume in strict confidence to:

mike.gallant@surgenor.com

Apply Now!